Terms of Service

Seen is a software platform owned and operated by Haute Locals, LLC, a California limited liability company (“Seen,” “we,” “us,” “our”). By creating an account or using Seen, you agree to these Terms of Service and our Privacy Policy. If you don't agree, don't use the service.

You must be at least 18 years old and authorized to bind your business to these terms. You're responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at hello@hautelocals.com if you suspect unauthorized use.

• Seen plans are billed monthly via Stripe. New customers get a 7-day free trial on any plan; we collect a payment method up front and charge the first month on day 8 unless you cancel before then.
• You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period.
• Plans renew automatically each month at the then-current price. We will notify you at least 30 days in advance of any price change; changes apply to your next renewal.
• Refunds are generally not issued for partial months. We may make exceptions at our discretion.
• Upon cancellation or termination, we will provide a reasonable window for you to export your data before it is deleted.

You may use Seen for your own business or, if you're an agency, on behalf of businesses you're authorized to represent. You may not resell, sublicense, or white-label Seen without our written agreement.

• Use Seen to violate any applicable law or third-party rights
• Reverse engineer, scrape, or attempt to extract source code or our underlying models
• Use Seen to spam, harass, or send unsolicited communications
• Run automated load against the platform beyond reasonable use
• Misrepresent your identity or business when using Seen
• Attempt to gain unauthorized access to other accounts or data you do not own

Seen allows you to connect third-party accounts (Google Business Profile, LinkedIn, Facebook, X, and others as added) and to publish content or apply changes to those accounts through the platform. By connecting an account, you:

• Authorize Seen to publish content or apply optimization changes to that account on your behalf when you or your agency initiates the action
• Confirm that you are authorized to connect and act on behalf of any page, profile, or ad account you link
• Acknowledge that published content is subject to each platform's own terms of service and community guidelines, and that compliance is your responsibility
• Understand that you can disconnect any account at any time from your settings

By connecting a Google Ads account, you authorize Seen to read campaign data and to apply changes (such as adding negative keywords) on your behalf when you or your agency initiates those actions. You remain fully responsible for the performance and compliance of your advertising campaigns.

You retain ownership of business information, content, and creative materials you upload or generate using Seen. You grant us a limited, non-exclusive license to host, process, transmit, and display that content solely to provide the service to you. You represent that you have all rights necessary to upload your content and to authorize Seen to retrieve and, where applicable, write data to third-party APIs on your behalf.

We do not use your business data to train machine learning models for third parties.

Seen uses AI models (including from Anthropic) to generate audit findings, content drafts, and recommendations. AI output can be inaccurate or incomplete. You are responsible for reviewing and approving any AI-generated content before publishing it.

Seen integrates with Google (Search Console, Analytics, Business Profile, Ads), Meta (Facebook, Instagram), LinkedIn, X, Stripe, Supabase, Vercel, and other third-party services. Your use of those services is governed by their own terms. We are not responsible for changes those providers make to their platforms or APIs.

Seen, including its software, design, branding, and AI prompts, is owned by Haute Locals, LLC and is protected by copyright and other applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the service in accordance with these terms.

“Seen” and “Haute Locals” are brand names of Haute Locals, LLC. Other names and logos referenced in the service are the property of their respective owners.

We work hard to keep Seen available and performant, but we don't guarantee uninterrupted service. We may schedule maintenance, deploy updates, or restrict access in response to security incidents. We are not liable for downtime caused by our providers (Vercel, Supabase, Stripe, etc.).

Seen is provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or that the service will be uninterrupted or error-free. AI-generated outputs may contain errors or inaccuracies; you must review and verify before relying on or publishing them.

Marketing performance and search rankings depend on many factors outside our control. We do not guarantee specific search-ranking, citation, or revenue outcomes.

To the maximum extent permitted by law, Seen and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or relating to the service or these terms, even if advised of the possibility of such damages. Our aggregate liability for any claim arising out of or relating to these terms or the service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim, or USD $100, whichever is greater.

You agree to indemnify and hold harmless Haute Locals, LLC and its officers, employees, and agents from any claim, demand, loss, or damages (including reasonable attorneys' fees) arising out of (a) your breach of these terms, (b) your content or data, (c) your use of Seen in violation of law or third-party rights, (d) content you publish using the service that violates applicable regulations or platform policies, or (e) your use of connected-account features in a way that violates a third-party platform's terms of service.

You may cancel at any time. We may suspend or terminate your account if you violate these terms, fail to pay, or use the service in a way that risks the platform or other customers. Upon termination, we will provide a reasonable window for you to export your data before it is deleted. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, and indemnification) will survive.

We may update these terms occasionally. Material changes will be communicated by email and posted here with a new effective date at least 14 days before they take effect. Continued use of Seen after the effective date means you accept the updated terms.

These terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. The exclusive venue for disputes is the state and federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of those courts.

Haute Locals, LLC
hello@hautelocals.com